Return and Refund Policy

At Puryova, we want you to be completely satisfied with your purchase.

Right of Withdrawal

In accordance with current regulations, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

To exercise this right, please contact us at the following address:

contact.puryova@gmail.com

Once your request is received, we will provide you with return instructions.

Return Conditions

To be eligible for a refund, the product must:

• be returned in its original condition;
• not have been damaged;
• be accompanied, if possible, by its original packaging.

We reserve the right to refuse a refund if the returned product shows signs of excessive use or deterioration not resulting from simple handling necessary for its examination.

Return Shipping Costs

Except in the case of a defective or non-compliant product, or an error on our part, return shipping costs are the responsibility of the customer.

Defective Products or Order Error

If your item arrived damaged, defective, or if you received the wrong product, please contact us as soon as possible at:

contact.puryova@gmail.com

We will find an appropriate solution, which may include a replacement or a refund.

Refunds

After receiving and inspecting the returned product, we will inform you by email of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the order as quickly as possible, in accordance with applicable banking deadlines.

Return Address

Returns must be sent to the following address:

8 Mail André Breton
93400 Saint-Ouen-sur-Seine
France

No returns should be made without contacting us beforehand.

Contact Us

For any questions regarding a return or refund, you can contact us at:

contact.puryova@gmail.com